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Frequently Asked Questions
Discreetness and Security
- Discreet Shipping
- 2257 compliance statement
- All information is secure
- What appears on your credit card statement
- Delivery man and neighbors will not know
- I didn't order this
- Privacy Policy
- Fraud Policy
Shipping Options and Costs
- Choose country and get shipping options from that location
- Order may be shipped from different locations
Ways to Order and Pay
- Important Info for International Customers
- Important Info for Military Personnel
- Order Online
- Our prices are in $US Dollars only
- Pay by COD
- Pay by Credit Card
- Pay by Debit Card
- Pay by Paypal
Service After an Order is Placed
- Return Policy
- I need to contact someone at Sextoys.com
- Changes to an order already placed
- My credit card was charged but I have not received my order
- Package has been tampered with
- Product shipped, but still hasn't arrived
- Track order placed