Who do I contact about a charge on my card?

If a customer reports that their card has been charged when our records show it as a decline, the customer MUST fax a copy of the charge showing on their debit or credit statement along with a note of explanation and invoice number.

Fax to: 1-215-418-2671
Attention SexToys.com

Be sure to include your invoice number, and a copy of your credit card statement, we cannot process your request without these.