FAQ

Return Policy

For sanitary purposes, ALL SALES ARE FINAL.

When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please contact us first for return autorization. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period.

If you do not follow all of the instructions on this page you may not be refunded at all or may incur a 25% restocking fee.

Without prior approval Sextoys.com does not reimburse for return shipping costs. If you need a replacement immediately, contact us immediately for instructions.

If you feel the item was not as advertised, please email us with the product number and let us know what the discrepancy is. We will issue a refund if the product is not as advertised or described on our site. We appreciate your help bringing any discrepancies to our attention.

If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return.

In your return package please include:

• The packing slip
• A note telling us what the problem was
• A note stating whether you would like a refund or an exchange for another item. If you do not include a note, you may not be refunded!

Please allow up to 3 weeks to receive your replacement or refund.

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

If you have further questions or problems, please Contact Us.