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My credit card was charged but I have not received my order
If a customer reports that their card has been charged when our records show it as a decline the customer MUST fax a copy of the charge showing on their debit or credit statement along with a note of explanation and invoice number.
Fax to: 1-215-418-2671
Attention Sextoys.com
Be sure to include your invoice number, and a copy of your credit card statement, we cannot process your request without these.